Contacting eBillity Support
How to reach our support team by email, phone, or chat when you need help
Sometimes you hit an issue that isn't covered in the help center, or you need a hand from someone who can look at your specific account. Here's how to reach us and get the fastest resolution.
Support Channels
- Knowledge Center — Browse articles and guides at the eBillity Knowledge Center (the site you're reading now). Most common questions are answered here.
- Email Support — Send a detailed description of your issue to support@ebillity.com. Include screenshots if possible.
- Live Chat — Available during business hours from the eBillity website or within the app. Click the chat icon in the lower-right corner.
- Phone Support — Available for all plans during business hours (Eastern Time).
What to Include in a Support Request
The more detail you provide upfront, the faster support can resolve your issue. Include:
- Your account email address
- A clear description of the issue — what you expected to happen vs. what actually happened
- Steps to reproduce — what were you doing when the issue occurred?
- Screenshots or screen recordings of the problem — especially helpful for visual issues or error messages
- The browser and device you're using (e.g., Chrome on Windows, Safari on Mac)
Before You Contact Support
Try these quick fixes first:
- Clear your browser cache and try again
- Try a different browser — if the issue happens in Chrome, test in Firefox or Edge
- Check the Knowledge Center — search for the error message or feature name
- Check your internet connection — TimeTracker is cloud-based and requires a stable connection