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How to Reset Your Password

Reset or change your password in under a minute

If you've forgotten your password or need to change it, you can reset it directly from the sign-in page. The process takes about two minutes.

Steps to Reset

  1. Go to https://secure.ebillity.com/web/session/new in your web browser.
  2. Click "Forgot your password?" below the password field.
  3. Enter the email address associated with your TimeTracker account.
  4. Click Submit.
  5. Check your inbox for a password reset email from eBillity (typically arrives within 1–2 minutes).
  6. Click the reset link in the email.
  7. Enter and confirm your new password, then click Save.
  8. Return to the sign-in page and log in with your new password.

Didn't Receive the Reset Email?

  • Check your Spam or Junk folder — reset emails sometimes get filtered, especially by corporate email systems.
  • Verify the email address — the reset is sent to the email on file in TimeTracker, which may differ from your personal email. Ask your admin which email is on your account.
  • Try again — go back and submit a new request. The previous link will be invalidated.
  • Contact your administrator — an admin can reset your password for you from Admin > Manage Users.
Important: Password reset links expire after a limited time (typically 24 hours). If the link shows an error, request a new one.

If You Use SSO (Google, Microsoft, etc.)

If you normally sign in using Google, Microsoft, Intuit, ADP, or Xero, you do not have a separate TimeTracker password. Reset your password through that service's own account recovery process instead. If you're not sure which sign-in method you use, try clicking the SSO buttons on the login page to see which one works.