I Can't Log In — What Should I Do?
Work through the most common login problems and get back in quickly
If you're having trouble logging in to TimeTracker, work through these steps in order:
Common Causes & Fixes
Problem
Solution
Incorrect password
Click "Forgot Password" on the login page to reset. Check your email (including spam) for the reset link.
Account locked
After multiple failed attempts, your account may be temporarily locked. Wait 15–30 minutes, then try again.
2FA code not working
Make sure your phone's clock is synchronized (authenticator apps are time-sensitive). If still failing, contact your admin to reset your 2FA.
"Account not found" error
Verify you're using the correct email address. Your admin may need to confirm your account is active.
Browser issues
Clear your browser cache and cookies. Try a different browser or incognito/private mode.
Note: Still stuck? If none of the above resolve the issue, contact your company's TimeTracker admin. Admins can verify your account status, reset your password, and disable 2FA if needed.