Mobile: Common Issues and Fixes

Problem

Solution

Cannot log in

Verify your email and password. Reset your password from the web at secure.ebillity.com. Check that your account is active with your admin.

Timer stops unexpectedly

Check that Background App Refresh is enabled for Time Tracker in your phone settings. Battery saver modes can kill background processes.

Entries not syncing

Check your internet connection. Tap the refresh icon in the sync bar. If entries are stuck, close and reopen the app.

GPS location inaccurate

Step outside and wait for a GPS fix. Indoor locations, tall buildings, and tunnels degrade accuracy.

Cannot see certain clients or projects

Your admin may have restricted your access. Contact them to verify your permissions.

Receipt photo will not attach

Ensure camera permission is granted in your phone settings. Check that you have sufficient storage space.

Cannot see Expenses or Invoices

These features are only available on Premium and LawBility plans. Check your subscription or contact your admin.