My Timer Isn't Working Properly
Diagnose and fix common timer issues — won't start, lost time, or stuck running
Timer issues typically fall into a few categories. Here's how to troubleshoot each:
Symptom
Likely Cause
Fix
Timer stops when I close the browser
Browser killed the background process
Use the desktop or mobile app for long-running timers, or keep the TimeTracker tab open
Timer shows wrong duration
Browser clock or timezone mismatch
Check your device's time zone settings. Go to Settings > Profile and verify your time zone matches your location
Can't start a timer
Another timer is already running
Stop the existing timer first — TimeTracker allows only one active timer per user
Timer doesn't save the entry
Network interruption or session timeout
Log in again and check your timesheet — the entry may have been saved as a draft