Contacting eBillity Support
How to reach our support team by email, phone, or chat when you need help
Applies to: Workforce · Premium · LawBillity
Sometimes you hit an issue that isn't covered in the help center, or you need a hand from someone who can look at your specific account. Here's how to reach us and get the fastest resolution.
Support Channels
- Knowledge Center — Browse articles and guides at the eBillity Knowledge Center (the site you're reading now). Most common questions are answered here.
- Email Support — Send a detailed description of your issue to support@ebillity.com. Include screenshots if possible.
- Live Chat — Available during business hours from the eBillity website or within the app. Click the chat icon in the lower-right corner.
- Phone Support — Available for all plans during business hours (Eastern Time).
What to Include in a Support Request
The more detail you provide upfront, the faster support can resolve your issue. Include:
- Your account email address
- A clear description of the issue — what you expected to happen vs. what actually happened
- Steps to reproduce — what were you doing when the issue occurred?
- Screenshots or screen recordings of the problem — especially helpful for visual issues or error messages
- The browser and device you're using (e.g., Chrome on Windows, Safari on Mac)
Before You Contact Support
Try these quick fixes first:
- Clear your browser cache and try again
- Try a different browser — if the issue happens in Chrome, test in Firefox or Edge
- Check the Knowledge Center — search for the error message or feature name
- Check your internet connection — Time Tracker is cloud-based and requires a stable connection